Support

We're here to help.

Reach us via email, WhatsApp, in-app chat, or phone. Our team is available Mon–Sat, 9am–7pm IST.

Get a response within 4 hours on business days.

Quick answers for order status and urgent issues.

Message our support team directly from your dashboard.

Speak with a Sewzo representative Mon–Sat, 9am–7pm.

Frequently asked questions

How do I track my order?

Go to My Orders in your dashboard. Each order shows a detailed timeline with all status updates.

Can I cancel after paying the advance?

Full refund if the boutique hasn't started stitching. Partial refund policies apply once work begins.

How do alterations work?

Report fit issues within 7 days of delivery. Free alterations for fit/stitching errors; design changes may be chargeable.

Which cities is Sewzo available in?

We're currently live in Hyderabad, Bangalore, Delhi NCR, and Mumbai with more cities coming soon.