1. Who we are
Sewzo Technologies Pvt. Ltd. (“Sewzo”, “we”, “us”) operates a custom stitching marketplace that connects customers with independent boutiques. This policy explains what we collect, why we collect it, who can see it, and the choices you have.
If you have questions, write to us at support@sewzo.com.
2. Information we collect
We collect information you give us, information created while you use Sewzo, and limited information from payment partners.
Account details — name, mobile number, and optional email address.
Addresses — pickup, delivery, and saved addresses you add to your profile.
Order and design details — inspiration photos, design notes, fabric preferences, measurements, quotes, chat messages, and delivery instructions.
Video measurement calls — live video sessions with a boutique, with a Sewzo coordinator present. Calls may be recorded for quality, dispute resolution, and to protect customers from off-platform contact.
Payments — advance and balance payments processed by Razorpay. We receive payment status and identifiers; we do not store your full card or UPI credentials.
Device and usage data — IP address, browser type, pages viewed, and approximate location derived from your address or IP, used to run and secure the service.
3. How we use your information
Create and manage your account, orders, and design requests.
Match you with boutiques, coordinate measurements, quotes, stitching, pickup, and delivery.
Process payments, invoices, refunds, and alterations.
Send order updates, OTPs, and support replies.
Keep the marketplace safe — including reviewing call recordings if someone tries to share phone numbers, social handles, or other off-platform contact details.
Improve the product, prevent fraud, and meet legal obligations.
4. What boutiques can see
Boutiques only receive what they need to stitch and fulfil your order: design references, measurements, garment details, and delivery timing. Your phone number, email, and full home address are not shared with boutiques as a contact channel. Pickup and delivery are coordinated through Sewzo so you are not exposed to spam or off-platform deals.
5. Video calls and recordings
Measurement and consultation calls are part of how Sewzo works. A Sewzo coordinator joins every call. Recordings may be stored and reviewed when needed for quality, training, safety, or to investigate a complaint. We do not sell recordings. We retain them only as long as needed for those purposes or as required by law.
6. Sharing with others
We share information only with:
Boutiques, as described above, to complete your order.
Payment processors (currently Razorpay) to collect or refund money.
Logistics partners for pickup and delivery.
Cloud, email, and SMS providers who host or send messages on our behalf.
Authorities if the law requires it, or to protect Sewzo, customers, or boutiques from harm or fraud.
We do not sell your personal information.
7. Cookies and similar technology
We use essential cookies and local storage to keep you signed in, remember your cart, and keep the site secure. We do not use third-party advertising cookies.
8. How long we keep data
We keep account, order, and payment records for as long as your account is active and for a reasonable period afterwards so we can handle returns, alterations, tax, and disputes. You can ask us to delete your account; we will remove or anonymise personal data unless we must keep it for legal, tax, or security reasons.
9. Your choices and rights
Depending on applicable law, including India’s Digital Personal Data Protection Act, 2023, you may request access, correction, or deletion of your personal data, or withdraw consent where processing is based on consent. Contact support@sewzo.com. You can also update profile and address details in your account.
10. Children
Sewzo is intended for adults. We do not knowingly create accounts for children under 18.
11. Security
We use industry-standard safeguards, access controls, and encrypted connections. No online service is perfectly secure. Please keep your device and OTP codes private.
12. Changes
We may update this policy as Sewzo grows. The “last updated” date on this page will change when we do. Continued use of Sewzo after an update means you accept the revised policy.
13. Contact
Sewzo Technologies Pvt. Ltd.
Email: support@sewzo.com
Help Centre: available in the Sewzo app and website.